If for some reason your order did not show up or got damaged, we can issue a full refund or send another package at your request. If however, you received partial order, we will send the remaining / new order at no extra cost to you.
We will ask you to first allow 15 business days from the day the order was shipped. If after those 15 days, you have not recieve the package, or if you received notification by customs that your package was on hold or returned to sender, please send us a mail at support@zulvera.net and we will take care of your request promptly.
Please Note: If you have any queries regarding your transaction, please contact us at support@zulvera.net |
